Privacy policy and personal data protection

The privacy and data protection information policy explains how we collect and use your personal data and informs you of your personal data protection rights.

  1. Magtrade – ABV EOOD and our Information Policy on privacy and personal data protection

Magtrade – ABV EOOD, UIC 831524891, with registered office and address of management: Republic of Bulgaria, Sofia 1000, Lyulin district, bl. 333, ent. 1 is the owner of the site We aim to ensure privacy and the protection of personal data of all persons with whom we have contact.

This Privacy and Privacy Policy provides you with information on how we process personal data. This includes personal data that we will collect about you when you use our website and when you use our services.

Personal data is any information relating to an identified natural person or a person who can be identified, directly or indirectly, in particular by an identifier such as name, identification number, location data, online identifier or by one or more attributes.

Magtrade – ABV EOOD is the controller of personal data who will process your personal data in accordance with this information policy. You can contact us at:

Sofia 1000, Lyulin district, bl. 333, ent. 1 or by e-mail:

  1. Personal data that we process

Magtrade – ABV EOOD processes different types of personal data depending on the relationship we have with you. This includes information that you provide to us and information that we create or receive from other entities when we provide services to you or other customers.

We will have different types of personal information if you are a customer, prospective customer, visitor to our website, a user with a registered account, or have made a request for our services. For more details on the personal data we process and how that data is collected or received, see the table below.

Data categories Description Source of personal data
Address details This includes delivery addresses for on- platform orders and billing addresses This information is provided by you when ordering on the Platform. The information is available on the profile.
History of contacts with us These are the details of any inquiry or feedback  you have done and can include copies of correspondence with us. You provide us with this information when you contact us to make an inquiry through the Platform or email or provide us with feedback through the Platform or by email.
Information from comments made on the Platform When a client with a registered account leaves comments on the Platform , we collect the data displayed in the comment form as well as the IP address of the visitor browser information to detect spam. This information is provided voluntarily by you when you decide to leave a comment on the Platform.
The anonymous string created by your email address (also called hash) can be provided to the Gravatar service to see if you are using it. The Gravatar privacy policy is available here: privacy /. Once your comment is approved, your profile photo?? is visible to the public in the context of your comment.
Financial information Data on your payments and payment information, such as bank and bank account . You provide this information on your own when you pay our services or expenses to third parties.
We may also receive information from third parties, such as banks, when we receive payment for a service provided or reimbursement of expenses incurred on your behalf.


  1. What personal data do we collect through our website?

In general, you are not required to provide us with personal information when you browse our website. Please note that if you choose not to provide us with such information, you may not be able to complete a purchase on our site.

  1. How do we process your personal data?

Magtrade – ABV EOOD processes personal data for a number of different purposes. We will only process your personal data when there is a legal basis for doing so in accordance with the Personal Data Protection Act and / or the General Data Protection Regulation, as set out in the table below.


Purpose Legal basis for processing
To place an Order, enter into a contract for the purchase of a good or service with a Vendor Vendorwho delivers Products through the Platform. In order to buy aVendor roduct offered by a Vendor you need to register an Order through the platform . When you purchase a Product, you enter into an agreement with the particular Vendor Vendor who offers the Product through our Platform. ( legitimate interest )


To make the connection between your Order and properly to fulfill his contract . ( legitimate interest )

For the purpose of invoicing of the Orders you have made. ( legitimate interest )

To keep track of orders made but not yet completed. (contract / legitimate interest)

To account for orders placed and completed.

Return – To provide information  about a returned Product or complaint. ( legitimate interest )

For communication of inquiries requests or complaints



Legitimate interest – We may need to process your information so that we can handle and resolve any inquiry, complaint or request raised by you.
Inquiries regarding your personal data protection rights. Legitimate interest – We may need to process your information so that we can respond to any query, complaint or request raised by you.



The respective employees of Magtrade – ABV EOOD have access to your data for the purposes stated above. For example, if you contact us with a question or complaint, the information you will be in and I go by the officials in our teams for customer service.

The categories of recipients outside Magtrade – ABV EOOD  are listed below:

Selected third parties

Magtrade – ABV EOOD may share personal data with other organizations or public bodies in fulfillment of its legal obligations , such as : police , law enforcement and other authorities when necessary to prevent or detect crime or to protect the rights, property or safety th of citizens .

  1. How long do we keep your personal data?

The policy of Magtrade – ABV EOOD is to store information only as long as it is necessary for the purpose or purposes for which we use it. Legal and regulatory requirements – for example, when Magtrade – ABV EOOD must comply with the requirements of the law or in case of potential claims, e.g. we will process the data for your orders until the terms for cancellation of the purchase, the terms for complaint, etc. expire.

  1. How are my rights?

If you want to exercise your individual rights regarding your personal  data, please contact our team for personal data protection:

  1. Website and cookies

We may record information about the devices used to access our websites, as well as information about the use of those websites, as well as the pages you visit. We also use cookies to obtain information about how our websites are used. Cookies are text files left by OR on your computer when you use a website.

  1. How to contact us?

Anyone can contact us to exercise their data protection rights or to make other data related inquiries by calling us at +359 899 811 811 by email at or by mail address: 1000 Sofia, 10A Munich Str.

  1. Can I complain to a supervisory authority and how?

If an individual is dissatisfied with how we handle his or her application or believes that we are processing his / her personal data improperly, he / she may file a complaint with the Personal Data Protection Commission, which is the supervisory authority in the Republic of Bulgaria responsible for implementing the Law on Personal Data. data protection and General th regulation on data protection at

  1. 1592 Sofia, bul. ” Prof. Tsvetan Lazarov ” № 2

W entar information and contacts – tel. 02 / 91-53-518

Reception – opening hours 9:00 am – 5:30 pm



  1. Changes to the Privacy Policy

We will monitor the Privacy Policy and, where necessary, as a result of a change in processing purposes and means or in the presence of new regulatory requirements, we will publish any changes here. When providing the Information Policy, we will let you know when it was last updated.